Orders

• Order Updates

  All order status updates (confirmation, shipment, tracking, and more) are updated promptly through the email provided at checkout. For additional updates on back-ordered products and their shipping status, you can track your order here. NOTE: For orders that include back-ordered items, we will ...

• Order issues

  If you are unhappy with your order, you can return merchandise for any reason within 15 days with no restocking fee however please note that return shipping charges apply. Other charges may apply for damaged, used, and/or missing parts.. To initiate a return click here. If your issue is related...

• How do I find an authorized dealer?

  We have distribution partners nationwide for customers who prefer to shop locally or see a carrier in person. For a full list of our authorized distributors, check out our Dealer Locator. We recommend calling in advance to ensure the product is in stock.

• What are MotoBucks?

  MotoBuck$ are rewards earned with each purchase from MotoTote.com that go towards future purchases from us! After ordering, log in to your account to view your balance or use your MotoBucks!

• Are there any fees for returning a MotoTote?

  Yes, return shipping charges apply. Additional fees may also be charged for used, damaged, or missing parts.

• Can I exchange my MotoTote for a different model?

  Absolutely. Exchanges follow the same process as returns. Just start the process through our Returns & Exchanges Portal and select your preferred model during the exchange process.

• Can I return my MotoTote if I’m not satisfied?

  Yes! You can return your MotoTote within 15 days of delivery if you're not completely satisfied. We want you to feel confident in your purchase.

• How do I start a return or exchange?

  Just visit our Returns & Exchanges Portal and follow the steps. You’ll need your order number and ZIP code to get started.

• How long does it take to receive a refund?

  Once we receive and inspect your return, your refund will be issued—typically within 5–10 business days. The timing may vary based on your payment provider.

• Returns

  If you are unhappy with your order, you can return merchandise for any reason within 15 days with no restocking fee however please note that return shipping charges apply. Other charges may apply for damaged, used, and/or missing parts.. To initiate a return click here.

• What happens if parts are missing from my return?

  Missing parts may result in additional fees or a partial refund. Be sure to return all original components to avoid extra charges.